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Service Advisor

  • Location :   Damansara, Kuala Lumpur, Malaysia
  • Company :   Ingress Auto Sdn Bhd
  • Department :   Aftersales
  • Division :   Auto Dealership Team
  • Date Request :   07-10-2021
  • Date Required :   11-12-2021

Job Description

  • Perform work as described on job order with efficiency and accuracy, in accordance with BMW factory and BMW Center standards.
  • Plays a key role in ensuring each customer receives a premium experience throughout the life of a vehicle.
  • Making appointments, processing repair orders, quotes and invoices.
  • Providing customer support via phone and face-to-face at the dealership.
  • Qualifying customer problems and logging them for technicians to review.
  • Ensuring customer approval for all remedial work to be carried out.
  • Promoting our range of vehicle parts and accessories.
  • Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle.


  • Candidate must possess at least a professional certificate in Automotive Engineering [ILP, SKM, Vocational or equivalent] or Diploma in Automotive Engineering or equivalent.
  • At least 2 years of working experience in the related fields. 
  • Good command in spoken and written communications skills in English and Bahasa Malaysia.
  • Proficient in using Dealership Management System DMS and must have good analytical skills.
  • Good interpersonal skills and able to work under pressure and tight deadlines.
  • Highly motivated personnel who can work independently, creatively and result-oriented.
  • Additional Information : Permanent / Full Time Position

Application Form